FAQs

Because flowers are fresh and perishable, we recommend reviewing your order carefully before confirming it.

Once an order is out for delivery, it cannot be cancelled. If the order has not yet been prepared or dispatched, cancellation may be possible. However, if materials have already been prepared, only 50% of the order value may be refundable.

If your refund is approved, our team will update you and the eligible refund amount will be processed within 15 working days.

Yes, you can request a delivery address change by contacting our customer care team within 12 hours of placing your order.

Please note that if the new address is outside our free delivery area, an additional delivery fee may apply.

Our customer care team is here to help. For any questions about your order, delivery, or product, you can contact us and we will assist you as soon as possible.

We deliver across the UAE. Delivery availability and fees may vary depending on the recipient’s location.

Once your order is received, our team will prepare and dispatch it as soon as possible. Delivery time may vary depending on the recipient’s address and order schedule.

We offer free delivery within selected nearby areas. For other locations, the delivery fee will be calculated at checkout based on the address. Orders above AED 1,000 are eligible for free delivery.

While delays are rare, they may happen due to delivery conditions or unexpected circumstances. If there is any delay, our team will update you and make sure your order is delivered with the quality you expect.

You can contact our customer care team through WhatsApp, Instagram, or email for assistance with orders, delivery updates, or special requests.

Yes, we offer custom floral arrangements. Share your occasion, preferred colors, style, and budget, and our florists will create a refined arrangement for your moment.